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Not Just a Call Center Agent…


According to Suite101 in Vancouver, Canada, call centers remain central to the success of businesses since they are the nerve of customer care “maintaining existing customers while attracting new ones.” Many do not see the importance of sitting at a desk making calls all day following scripts and fulfilling customer requests; however, maybe you should look at it in the perspective of the global industry as well as the skills you develop along the way.

Essentially, call centers in Belize are examples of business process outsourcing (BPO) initiatives, where companies in other countries seek to outsource and offshore their non-core functions to gain agility, efficiency, access to new talent and markets to ultimately save on costs. This global BPO industry grew by 10% amidst the global financial crisis in 2008. Offshoring estimates totaled USD 41 billion in 2011 and are expected to grow at a 7% cumulative annual growth rate until 2013 reaching a total opportunity of USD 52 billion. (Avasant, 2013) See graph.

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Yes! Belize has tapped into a global billion dollar industry. The BPO sector in Belize is currently gaining regional and international attention as it has seen 80% growth in recent years. Mr. Michael Singh, C.E.O. of the Ministry of Trade, comments that Belize is a strong alternative for companies seeking a near-shore advantage; leveraging our young, educated, English speaking population over far places like India and the Philippines. Continue reading “Not Just a Call Center Agent…”

Developing A Country Profile for Business Processing Outsourcing In Belize


Over the past six years, thirteen (13) call centers have been established within central Belize. This is a clear indication that Belize has a fostering environment for the growth and development of the Business Processing Outsourcing (BPO) Sector. BPO is one of the priority sectors identified within Component three (3) of BELTRAIDE’s Compete Caribbean Project. As a result of this, Compete Caribbean-IDB and the Belize Trade and Investment Development Service (BELTRAIDE), will be having its first ever workshop, “Analyzing The Potential of Developing The Business Processing Outsourcing Sector in Belize”; with the purpose of developing a country profile. This workshop will be held on Friday, November 16, 2012, from 8:30 a.m.- 12:00 p.m., at the George Price Center, City of  Belmopan.

Mr. Anupam Govil, Consultant from Avasant in the United States will be the moderator at this workshop.  Topics to be discussed include:

  • An overview of the Global BPO Sector
  •  BPO Near-shoring Trends and Opportunities of Regional Competition
  • Addressable Markets and Offerings for Belize
  • High Level Strategy for Belize to gain more visibility in the BPO industry.

Interested persons, kindly feel free to contact Ms. Ruby Pascascio, Projects Officer at ruby@belizeinvest.org.bz, or Ms. Florence Cayetano, Public Relations Officer, at florence@belizeinvest.org.bz for further information.

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