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Outsource2LAC Shapes up as the foremost outsourcing and offshoring event in Latin America and the Caribbean


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Representatives of hundreds of global services companies meet in Buenos Aires with industry experts to examine current trends

The third annual Latin American and Caribbean Outsourcing and Offshoring Forum, Outsource2LAC, brought together representatives of leading global services industries in the region with potential clients from Asia, Europe, and North America.

More than 500 businesspeople from the global services sector, trade promotion professionals and government officials participated in the meeting, which was held in Buenos Aires Nov. 20-21. During the event participants held more than 1000 one-on-one business meetings in fields that included digital animation, virtual education, pharmaceutical research and development, architectural design, and engineering design, among others.

“Our region is increasingly recognized internationally for the great variety and quality of the global services it offers, and Outsource2LAC has become a key resource for this market,” said Fabrizio Opertti, chief of the Trade and Investment Unit of the Inter-American Development Bank (IDB). “Our geographic location, time zone, and our growing numberof creative and innovative companies give us a competitive advantage,” he added.

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The event’s first day was marked by panel discussions on issues relevant to the global services industry, such as of “nearshoring and reshoring” incorporating services into the value chain, the importance of strengthening human capital, and opportunities for small and medium-sized enterprises. Continue reading “Outsource2LAC Shapes up as the foremost outsourcing and offshoring event in Latin America and the Caribbean”

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Central American Nearshore Summit 2013


Central America Showcases Outsourcing Opportunities 

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Managua, Nicaragua November 7th – 8th, 2013

Nicaragua inaugurated the first annual Central American Nearshore Summit (CANS) November 7, 2013 with the participation of over 160 businessmen mainly from the U.S. and the Central American region. The event was centered at promoting the entire region as an outsourcing destination due to its various competitive advantages; among them its competitive cost structure, strategic location and cultural affinity with the U.S.

Among the participants are 45 prestigious outsourcing companies; among them United Health Care, UBS, Darwin Zone, Accenture, Allied Global, Atento, Sitel, and Teleperformance.

The highlight of the event was the first session of business meetings held between service providers and buyers of the region. These previously scheduled meetings represent a unique opportunity for foreign and regional companies as they allow the establishment of key contacts and alliances within the outsourcing industry.

Additionally, there have been plenary sessions mainly on the current state of the industry, and investment opportunities offered in Central America, as well as outsourcing challenges of the region. Representatives from each Central American country were also able to highlight individual competitive advantages from their country in the plenary session “Meet the Agencies”. Other topics addressed during CANS include nearshoring social responsibility and success stories of companies established in the region.

Some of the industry experts that spoke at the event are Bert Quintana, President and CEO of Sitel, who is responsible for directing the company’s strategic growth and expansion; Atul Vashistha, Founder and Chairman of NEO Group, a leading global service and outsourcing advisory and supply monitoring firm; and DJ Edgerton, Founder and CEO of Zemoga, who was ranked in 2013 as #10 in Nearshore America’s Power 50 Most Influential Executives. Continue reading “Central American Nearshore Summit 2013”

OUTSOURCE 2 LAC Argentina 2013


O2LAC - Register Now

The Inter-American Development Bank (IDB) is pleased to invite service sector SME’s in Belize to the third annual Latin American and Caribbean Outsourcing and Offshoring Summit – OUTSOURCE2LAC 2013, which will take place in Buenos Aires, Argentina, November 20 -21, 2013.

The goal of the summit is to create an opportunity for participants to learn about current trends in the global outsourcing industry and to identify business opportunities in Latin America and the Caribbean. OUTSOURCE2LAC will create a unique opportunity to meet, network and engage with potential clients and trading partners with more than 500 service companies from around the globe including Latin America, Caribbean, Asian, European and North American. In addition, attendees can participate in business matchmaking services via individualized, pre-scheduled one-on-one meetings with companies.

IDB SUPPORT TO SMEs

In an effort to support the internationalization of small and medium-sized companies across the region, the Inter-American Development Bank (IDB) will finance the participation costs for up to five (5) SMEs from Belize (voucher of up to US $1000 for the purchase of plane tickets and up to three (3) nights at the designated hotel accommodation for one representative per company). \

SMEs must meet the following requirements in order to qualify for IDB’s financial support:

Not Just a Call Center Agent…


According to Suite101 in Vancouver, Canada, call centers remain central to the success of businesses since they are the nerve of customer care “maintaining existing customers while attracting new ones.” Many do not see the importance of sitting at a desk making calls all day following scripts and fulfilling customer requests; however, maybe you should look at it in the perspective of the global industry as well as the skills you develop along the way.

Essentially, call centers in Belize are examples of business process outsourcing (BPO) initiatives, where companies in other countries seek to outsource and offshore their non-core functions to gain agility, efficiency, access to new talent and markets to ultimately save on costs. This global BPO industry grew by 10% amidst the global financial crisis in 2008. Offshoring estimates totaled USD 41 billion in 2011 and are expected to grow at a 7% cumulative annual growth rate until 2013 reaching a total opportunity of USD 52 billion. (Avasant, 2013) See graph.

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Yes! Belize has tapped into a global billion dollar industry. The BPO sector in Belize is currently gaining regional and international attention as it has seen 80% growth in recent years. Mr. Michael Singh, C.E.O. of the Ministry of Trade, comments that Belize is a strong alternative for companies seeking a near-shore advantage; leveraging our young, educated, English speaking population over far places like India and the Philippines. Continue reading “Not Just a Call Center Agent…”

Developing A Country Profile for Business Processing Outsourcing In Belize


Over the past six years, thirteen (13) call centers have been established within central Belize. This is a clear indication that Belize has a fostering environment for the growth and development of the Business Processing Outsourcing (BPO) Sector. BPO is one of the priority sectors identified within Component three (3) of BELTRAIDE’s Compete Caribbean Project. As a result of this, Compete Caribbean-IDB and the Belize Trade and Investment Development Service (BELTRAIDE), will be having its first ever workshop, “Analyzing The Potential of Developing The Business Processing Outsourcing Sector in Belize”; with the purpose of developing a country profile. This workshop will be held on Friday, November 16, 2012, from 8:30 a.m.- 12:00 p.m., at the George Price Center, City of  Belmopan.

Mr. Anupam Govil, Consultant from Avasant in the United States will be the moderator at this workshop.  Topics to be discussed include:

  • An overview of the Global BPO Sector
  •  BPO Near-shoring Trends and Opportunities of Regional Competition
  • Addressable Markets and Offerings for Belize
  • High Level Strategy for Belize to gain more visibility in the BPO industry.

Interested persons, kindly feel free to contact Ms. Ruby Pascascio, Projects Officer at ruby@belizeinvest.org.bz, or Ms. Florence Cayetano, Public Relations Officer, at florence@belizeinvest.org.bz for further information.

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