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BTEC successfully completes another round of Job Preparedness Trainings


The Belize Training and Employment Centre (BTEC), a unit of the Belize Trade and Investment Development Service (BELTRAIDE), has successfully completed its Waitstaff, Housekeeping and Bartending Trainings which provided participants with  the necessary skills to equip them for employment in the hospitality industry.

These three-week trainings, which ran from October 29th– November 16th,  were held simultaneously and covered soft skills, customer service as well as industry specific technical skills where trainees were taught the essentials of perfecting their trade. The Waitstaff training was facilitated completely by BTEC’s staff while the Housekeeping and Bartending Trainings were executed in partnership with Happy Maids Cleaning Service and the Belize Bartender’s Association (BBA) respectively.

To celebrate the outstanding accomplishments of the forty-four successful participants, the Belize Training and Employment Centre held a certificate ceremony on November 21st 2018.

 

BTEC, and in extension, BELTRAIDE, continues to remain at the forefront of the dynamic market demands while fulfilling its purpose to reduce the barriers to gainful employment and remain committed to developing  and sustaining Belize’s quality workforce.

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BTEC, BELTRAIDE completes Soft Skills and Customer Service Training with Mahogany Bay Village


On Friday, November 9th 2018, The Belize Training and Employment Centre (BTEC), a unit of BELTRAIDE completed a 2 week training for the staff  of Mahogany Bay Village in San Pedro. The training encompassed a week of soft skills which covered professionalism, work ethic, communication skills and one week of customer service which focused on handling customer complaints , telephone etiquette and more!

 

BTEC continues to be the lead centre for industry specific workforce development by providing value-based programmes. For more information on Capacity Building Trainings, contact the Belize Training and Employment Centre at 223-0322 or btec@belizeinvest.org.bz

 

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The Importance of Excellent Customer Service & Feedback Surveys


Is offering a good customer service important? Of course it is. You don’t need me to tell you that, because we all know it already. Although that’s a sure truth, it doesn’t harm anybody to take a look at the stats showing why we need to pay attention to this part of our businesses.

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Customer service is important because it can make the difference in your business. It can be the reason for a customer to switch either towards you or towards your competitors, depending on who offers the best customer service. A research conducted by RightNow on Customer Experience Impact in 2011 revealed that 89% of customers gave up being a company’s client and turned to competitors after receiving poor customer service. That’s quite a high percentage, definitely worth considering before raising the voice at your client because he’s asking you the same question over and over again. Continue reading “The Importance of Excellent Customer Service & Feedback Surveys”

BELTRAIDE Facilitates WorkshopTo Enhance Customer Service Delivery for Micro, Small and Medium Sized Enterprises in Belize


IMG_7201The Belize Trade and Investment Development Service (BELTRAIDE), with the assistance of Caribbean Development Bank (CDB), is facilitating the delivery of a three-day training workshop on “Enhancing Customer Service Delivery for Micro, Small and Medium-Sized Enterprises (MSMEs)  in Belize”. The workshop is being held at the Best Western Belize Biltmore Plaza. It commenced on Tuesday, January 15, 2013,  to Thursday, January 17, 2013, from 8:30a.m.- 5:00p.m.

The facilitator for the workshop is Mr. Brian Lin. He is the Business and Investment Facilitation Officer at BELTRAIDE, and the consultant for the workshop. Throughout the course of the three days the participants will be educated with information on several topics, including:

  •  How to build a service delivery strategy
  • Customer retention strategies
  • Methods of measuring service levels
  • How to get effective customer feedback
  • Developing a customer service action plan

Twenty Micro, Small and Medium Sized Enterprises from Belize, have been selected to be a part of this training with the purpose of enhancing their capacity building. As a deliverable, the participants are to develop a Customer Service Action Plan and Strategy, to be implemented in their business, and which will be monitored by the consultant. It is expected that the workshop will equip participants with a well-defined scope, and contribute to the success of their business.

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