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Central American Nearshore Summit 2013


Central America Showcases Outsourcing Opportunities 

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Managua, Nicaragua November 7th – 8th, 2013

Nicaragua inaugurated the first annual Central American Nearshore Summit (CANS) November 7, 2013 with the participation of over 160 businessmen mainly from the U.S. and the Central American region. The event was centered at promoting the entire region as an outsourcing destination due to its various competitive advantages; among them its competitive cost structure, strategic location and cultural affinity with the U.S.

Among the participants are 45 prestigious outsourcing companies; among them United Health Care, UBS, Darwin Zone, Accenture, Allied Global, Atento, Sitel, and Teleperformance.

The highlight of the event was the first session of business meetings held between service providers and buyers of the region. These previously scheduled meetings represent a unique opportunity for foreign and regional companies as they allow the establishment of key contacts and alliances within the outsourcing industry.

Additionally, there have been plenary sessions mainly on the current state of the industry, and investment opportunities offered in Central America, as well as outsourcing challenges of the region. Representatives from each Central American country were also able to highlight individual competitive advantages from their country in the plenary session “Meet the Agencies”. Other topics addressed during CANS include nearshoring social responsibility and success stories of companies established in the region.

Some of the industry experts that spoke at the event are Bert Quintana, President and CEO of Sitel, who is responsible for directing the company’s strategic growth and expansion; Atul Vashistha, Founder and Chairman of NEO Group, a leading global service and outsourcing advisory and supply monitoring firm; and DJ Edgerton, Founder and CEO of Zemoga, who was ranked in 2013 as #10 in Nearshore America’s Power 50 Most Influential Executives. Continue reading “Central American Nearshore Summit 2013”

Invest Belize DVD


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The Belize Trade and Investment Development Service (BELTRAIDE) unveiled its Invest Belize Video on the 28th of October, 2013 at the ITVET building, upper flat conference room. In collaboration with Compete Caribbean, the mandate has been to ensure that the rich offerings of Belize are showcased in a manner that truly promotes and further develops the Belizean economy; whilst attracting competent investors. Belize is no longer Mother Nature’s Best Kept Secret, as efforts made have paved the way forward to ensure that the Natural Niche Belize effortlessly is highlighted as BELTRAIDE remains the pioneer in this venture.

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Sectors that have seen steady upswing include medical tourism, agri-business and energy. In addition, the service sector in Belize has seen impressive and measurable growth rate of 80%, particularly in the BPO sector. These sectors provide gainful employment for countless Belizeans across the length and breathe of this nation. Apart from the presentation of the Invest Belize Video, CEO Mr. Michael Singh will be keynote speaker addressing the way forward in terms of outlining the objectives and significance of the video.

To see the video, please visit our YouTube page by clicking the link below:

 

OUTSOURCE 2 LAC Argentina 2013


O2LAC - Register Now

The Inter-American Development Bank (IDB) is pleased to invite service sector SME’s in Belize to the third annual Latin American and Caribbean Outsourcing and Offshoring Summit – OUTSOURCE2LAC 2013, which will take place in Buenos Aires, Argentina, November 20 -21, 2013.

The goal of the summit is to create an opportunity for participants to learn about current trends in the global outsourcing industry and to identify business opportunities in Latin America and the Caribbean. OUTSOURCE2LAC will create a unique opportunity to meet, network and engage with potential clients and trading partners with more than 500 service companies from around the globe including Latin America, Caribbean, Asian, European and North American. In addition, attendees can participate in business matchmaking services via individualized, pre-scheduled one-on-one meetings with companies.

IDB SUPPORT TO SMEs

In an effort to support the internationalization of small and medium-sized companies across the region, the Inter-American Development Bank (IDB) will finance the participation costs for up to five (5) SMEs from Belize (voucher of up to US $1000 for the purchase of plane tickets and up to three (3) nights at the designated hotel accommodation for one representative per company). \

SMEs must meet the following requirements in order to qualify for IDB’s financial support:

Not Just a Call Center Agent…


According to Suite101 in Vancouver, Canada, call centers remain central to the success of businesses since they are the nerve of customer care “maintaining existing customers while attracting new ones.” Many do not see the importance of sitting at a desk making calls all day following scripts and fulfilling customer requests; however, maybe you should look at it in the perspective of the global industry as well as the skills you develop along the way.

Essentially, call centers in Belize are examples of business process outsourcing (BPO) initiatives, where companies in other countries seek to outsource and offshore their non-core functions to gain agility, efficiency, access to new talent and markets to ultimately save on costs. This global BPO industry grew by 10% amidst the global financial crisis in 2008. Offshoring estimates totaled USD 41 billion in 2011 and are expected to grow at a 7% cumulative annual growth rate until 2013 reaching a total opportunity of USD 52 billion. (Avasant, 2013) See graph.

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Yes! Belize has tapped into a global billion dollar industry. The BPO sector in Belize is currently gaining regional and international attention as it has seen 80% growth in recent years. Mr. Michael Singh, C.E.O. of the Ministry of Trade, comments that Belize is a strong alternative for companies seeking a near-shore advantage; leveraging our young, educated, English speaking population over far places like India and the Philippines. Continue reading “Not Just a Call Center Agent…”


PROTEL BPO

Developing A Country Profile for Business Processing Outsourcing In Belize


Over the past six years, thirteen (13) call centers have been established within central Belize. This is a clear indication that Belize has a fostering environment for the growth and development of the Business Processing Outsourcing (BPO) Sector. BPO is one of the priority sectors identified within Component three (3) of BELTRAIDE’s Compete Caribbean Project. As a result of this, Compete Caribbean-IDB and the Belize Trade and Investment Development Service (BELTRAIDE), will be having its first ever workshop, “Analyzing The Potential of Developing The Business Processing Outsourcing Sector in Belize”; with the purpose of developing a country profile. This workshop will be held on Friday, November 16, 2012, from 8:30 a.m.- 12:00 p.m., at the George Price Center, City of  Belmopan.

Mr. Anupam Govil, Consultant from Avasant in the United States will be the moderator at this workshop.  Topics to be discussed include:

  • An overview of the Global BPO Sector
  •  BPO Near-shoring Trends and Opportunities of Regional Competition
  • Addressable Markets and Offerings for Belize
  • High Level Strategy for Belize to gain more visibility in the BPO industry.

Interested persons, kindly feel free to contact Ms. Ruby Pascascio, Projects Officer at ruby@belizeinvest.org.bz, or Ms. Florence Cayetano, Public Relations Officer, at florence@belizeinvest.org.bz for further information.

Outsourcing in the Americas 2012 Nearshore Nexus Conference


Belize has been receiving increasing attention from U.S. Companies seeking an alternative to low cost destinations in Asia and India. Americas Nearshore Nexus was the premiere conference that connected countries like Belize to the faster-growing IT services and BPO (Business Processing Outsourcing) Region in the world.  With more than 20 expert speakers representing more than 14 different countries in the Americas, Nearshore Nexus was the conference of the year.  The conference was by “invitation only”, designed especially for senior-level business, IT and Finance Executives seeking to gain high-value connections and knowledge about utilizing offshore business process operations in Latin America and the Caribbean – and BELIZE was there! Continue reading “Outsourcing in the Americas 2012 Nearshore Nexus Conference”

Business Processing Outsourcing Revolutionizing in Belize!!


The global economic crisis has resulted in more and more companies signing contracts to outsource their operations including marketing, customer/technical services, human resources, accounting and collections operated off-shore by another party.  This industry responsible for Business Process Outsourcing (BPO) is in Belize and growing.  As the only English speaking country in Central America coupled with the natural talent of producing the American accent and located near-shore to North America and South America, where most of the outsourcing jobs comes from, makes Belize an attractive investment spot. There are currently 11 known Call Centers in Belize located within Belize City, Ladyville and Belmopan.  These centers currently employ over 1300 employees, a 20% increase from the end of 2011 rippled by the addition of two centers and the reactivation of an existing center.  New companies have already made commitments to joining this boosting industry in Belize and a conservative 3-year projection shows   150% to 160% increase in employment.

Increase employment generated by BPO successes will dramatically reduce unemployment, lower crime rate and at the same time continue to increase our economy.  These centers offer training to meet the contracts’ demands by the introduction of new software, modern computers and equipments, and advanced technology. In this manner, the intellectual ability of the trainees is enhanced. People of all age-ranges are targets for this great job market.  The wages offered are well above minimum wage and become even more attractive with higher education. Under certain circumstances it tends to be higher than other companies requiring the same level of education and experience.  The companies within the BPO Industry not only offer jobs but the opportunity for a career with promotions always in the pipeline.

The BPO industry attracts mostly international investments where monies come into the country with scarcity of repatriation of funds.  All international companies are renting office spaces, paying utility bills, bandwidth/internet fees, social security and wages.

In 2011, the expenses incurred by the centers were well over BZ$ 18 million.  These monies were added directly to our market resulting in a growing economy.  Belize will continue to see a rise in this industry and the significance of such an increase will have a direct impact on the social and economic needs of our beautiful Belize.

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