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BTEC completes its Job Preparedness BPO Training Programme


The Belize Training and Employment Centre (BTEC), a unit of the Belize Trade and Investment Development Service (BELTRAIDE), today, completed its “Job Preparedness BPO Training”  which provided participants with an introduction to customer service, telephone etiquette, handling customer complaints, rapport building, sales and other skills to make them better equipped for employment in the Business Process Outsourcing (BPO) Industry.

To celebrate the outstanding accomplishments of the eighteen (18) successful participants, the Belize Training and Employment Centre held a certificate ceremony at The Belize Training and Employment Centre, Enterprise Training Room on May 5th 2016.

 

Guest Speaker for the event was Mr. Hero Balani, Acting Manager BelizeInvest, Investment Generation, Beltraide,  who gave  participants an insightful overview of Belize’s growing potential in the progressing BPO Industry.

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Mr. Hero Balani – Acting Manager, BelizeInvest Investment Generation , Beltraide

BTEC, along with its parent company, BELTRAIDE, continues to operate at highest standards and remain at the forefront of ever-changing market demands and industry specific needs. BTEC’s core purpose is to reduce the barriers to gainful employment and remains committed to develop and sustain Belize’s quality workforce.

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Business Outsourcing Provider’s Summit Belize !


Government officials from Belize and private sector representatives will meet in February to discuss a new Commonwealth strategy to improve the country’s business services sector.

The meeting, which will take place on 17 February in Belize City, will be an opportunity to examine the benefits of increasing the country’s business services and identify priorities for policy and institutional reform. The strategy was developed by the Commonwealth Secretariat in collaboration with the Belize Trade and Investment Development Service (Beltraide).

Businesses services cover a wide range of activities including accounting, data processing, IT-related services and telecommunications. Governments and businesses around the world outsource a proportion of these services to make efficiency gains or as part of a wider corporate strategy.

The global business services outsourcing industry is expanding in the Latin America and Caribbean region and accounts for 9% of all foreign investment in business outsourcing. More companies in large markets, such as the United States, are opting to outsource non-core business activities to countries close by that can offer services at a lower cost, creating opportunity for Belize and other countries in the region.

 

 

Shared from  The Commonwealth

Read more here!

Adoption of Value Added BPO Services to Drive Gains in the Business Process Outsourcing Market


April 3rd, 2015,

Business Process Outsourcing (BPO) involves contracting of specific business functions to third party service providers. Though cost arbitrage remains the primary growth driving force in the BPO industry, businesses are realizing the importance of outsourcing as a strategy to lower product development cycle and boost innovation within an enterprise. Focus is rapidly shifting from the traditional model that lays emphasis on achieving labour cost reduction to now providing comprehensive sector specific value-added services. Another factor driving growth is the increase in outsourcing by mid-size companies in a bid to address the issue of rising costs associated with regulatory and compliance requirements.

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Plagued by decreasing margins from traditional outsourcing activities, BPO providers are now focusing attention on adoption of new generation technologies such as process automation,Big Data & Analytics, secure private cloud infrastructure and BPaaS (business process as a service) among others. Use of robotic process automation (RPA) software solutions that replicate some of the manually operated processes is gaining significance. Companies are also embedding analytics-based BPO solutions in processes to offer all rounded actionable insights and help customers build powerful brands and business strategies. Further, growing security concerns are expected to prompt companies to prefer the private cloud model over its counterpart public cloud. The transition to new platforms is to help companies explore new opportunities by offering advanced services such as robotic process automation (RPA), secure private cloud infrastructure and BPaaS (business process as a service).

As stated by the new market research report on Business Process Outsourcing (BPO), the United States represents the largest market worldwide. Asia-Pacific ranks as the fastest growing market with a CAGR of 10% over the analysis period. India remains the most lucrative destination for BPO services, while Philippines emerges as a strong competitor.

Key players covered in the report include Accenture Plc, Aon Hewitt, Automatic Data Processing, Inc., Capgemini, Capita Plc, Ceridian HCM, Inc., CGI Group, Inc., Cognizant Technology Solutions Corporation, Computer Sciences Corporation, Dell Inc., EXLService Holding, Inc., Genpact Limited, Hewlett-Packard Development Company L.P, Infosys BPO Ltd., International Business Machines Corporation, KARVY Global Services Limited, NTT DATA Corporation, NGA Human Resources, Randstad Holding nv, Serco Group, Plc, StarTek, Inc., Sopra Steria Group, Syntel, Inc., Tata Consultancy Services Limited, TriNet Group, Inc., Wipro Limited, WNS (Holdings) Limited.

The research report titled “Business Process Outsourcing : A Global Strategic Business Report” announced by Global Industry Analysts Inc., provides a comprehensive review of the market, industry overview, trends, growth drivers, issues, and recent industry activity. The report provides market estimates and projections for BPO in US dollars for major geographic markets including the United States, Canada, Japan, Europe (France, Germany, Italy, UK, Spain, Russia and Rest of Europe), Asia-Pacific (Australia, China, India and Rest of Asia Pacific), Latin America (Brazil and Rest of Latin America) and Rest of World. Key horizontal segments analyzed for the global and regional markets include Finance & Accounting, Customer Services, HR, KPO and Procurement. End-use markets analysed include Manufacturing, Telecommunications & Technology, Banking, Insurance & Finance Services, Retail and Others.

Source:http://www.pressreleaserocket.net/adoption-of-value-added-bpo-services-to-drive-gains-in-the-business-process-outsourcing-market-according-to-a-new-report-by-global-industry-analysts-inc/131526/

10 Business Process Outsourcing Trends for 2015


by DATAMARK on December 19, 2014 in Outsourcing News

We’ve taken a look into the future of BPO, and here are the top trends we see driving the industry in 2015. Read on, and check out our infographic below!

  1. Innovation becomes the status quo

Buyers pushed for innovation from BPO providers for years, and now they are seeing it ingrained into the industry at last. A survey of 100 firms found that two-thirds have innovation incentives built into outsourcing arrangements, and nearly half meet regularly with providers to discuss innovation. Eighty percent said outsourcing partners “actively encourage innovation and ideas.”

  1. Contract structuring gets creative

BPO providers will get creative to land mega-sized, multi-year outsourcing deals. Innovative contract terms will include up-front payment for purchase of a client’s assets such as hardware, software, intellectual property and the transfer of workers.

  1. Buyers seek balanced shores

Competitive BPO providers will offer clients flexible outsourcing location options, known as balanced-shore outsourcing. Locations will include at-home; on-site; off-site within the same city; off-site at a lower-cost-of-living city; nearshore; farshore; and blends of these arrangements.

  1. Smaller, shorter BPO engagements

“Flexibility” is the theme of BPO contracts as buyers split work among several specialist providers, rather than bundling it into one large contract with one provider. The result will be smaller, shorter BPO engagements. Experienced buyers will seek “domain expertise” from providers, instead of simply the lowest price.

  1. Software robots on the rise

Providers of robotic process automation (RPA) software will aggressively market to BPOs these smart platforms that handle tedious, low-skill decision-making traditionally handled by clerical workers. Some BPO providers are incorporating RPA in their solutions to help reduce costs for their clients. By 2018, these digitally powered business processes will require 50 percent less BPO workers, Gartner predicts.

  1. Enterprise mobile apps take off

Made-for-business apps have been hyped for the past couple years, but in 2015 we’ll see the combined power of IBM and Apple shake the market up. They are releasing IBM MobileFirst apps for iOS, which will please those who bring iPhones and iPads to work. MobileFirst solutions that have potential in the BPO realm include banking and financial apps Advise & Grow and Trusted Advice; and insurance app Retention.

  1. Device convergence pushes process innovation

Not only will Apple’s mobile iOS blaze a path through business processes, but competitor Microsoft will muscle its way in with the enterprise edition of the Windows 10 operating system, set for release in 2015. Windows 10 is supposed to make life easier for IT by creating a unified app, security and deployment environment for all Windows-based devices, from phones to tablets to laptops to PCs to touch-screen displays.

  1. Organizations seek help managing and protecting unstructured data

In the wake of headline-making attacks and data breaches of Sony Pictures, JP Morgan, Snapchat and others, information security will be of the highest priority in BPO engagements. IT teams will work to not only protect the perimeter of organizations from attack, but will also build “application self-protection” features into made-for- business apps.

  1. New InfoSec strategies

In the Sony Pictures breach, 100 terabytes of data were allegedly stolen by hackers. Companies are realizing that they cannot manage information by buying more servers–they need strong enterprise content management (ECM) strategies and assistance from BPO providers experienced in securely managing unstructured information such as video and audio files, social media posts, and data on employees’ BYOD devices.

  1. Companies embrace a mix of SaaS and private cloud

 As companies shift to SaaS, on premises software deployment is declining rapidly,expected to drop from 34 percent  to 17 percent by 2017, according to Gartner. However, because of security concerns, CIOs are increasing adoption of private cloud more than public. Experienced BPO providers are navigating this new reality, looking for opportunities to offer organizations BPaaS (business process as a service), RPA and secure private cloud infrastructure.

Partial Scope Agreement between the Government of Belize and the Republic of Guatemala


The negotiations on the Partial Scope Agreement (PSA), between the Government of Belize and the Government of the Republic of Guatemala, were launched on November 22, 2004. Both countries signed the agreement on 26th June, 2006. In 2009, Belize deposited its Instrument of Ratification to the CARICOM Secretariat and obtained CARICOM’s approval of the Agreement and completed its internal process of ratification that year. Guatemala completed its ratification in March of 2010. With the exchange of information notifying the completion of the internal process in each country, the PSA took effect on 4th April, 2010, thirty days after Guatemala completed its internal process of ratification.

This is Belize’s first negotiated bilateral trade agreement and one which takes into account the obligations to the CARICOM Single Market and Economy (CSME). This agreement has been seen as an opportunity to enhance trade and commercial relations for both countries.

Currently, Belize has completed the three phases of tariff reductions as outlined in the Tariff Schedules of the Agreement. The main products benefiting from this agreement are: citrus, tilapia, cattle, yellow corn, black beans, red beans, poultry and pepper sauce. This market is expected to offer premium prices relative to world prices. The PSA covers 150 goods, including certain goods under the headings of: animal products; prepared foodstuffs; products of the chemical or allied industries; plastics and articles thereof: rubber and articles thereof; wood and article of wood, wood charcoal; paper and paperboard, articles of paper pulp, of paper or of paperboard; textiles and textiles articles; footwear, gaiter and the like; parts of such articles; glass and glassware; base metals and articles of base metal; and other items.

Continue reading “Partial Scope Agreement between the Government of Belize and the Republic of Guatemala”

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