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10 Customer Service Tips

The People aspect of business is really what it is all about. Rule #1: Think of customers as individuals. Once we think that way, we realize our business is our customer, not our product or services. Putting all the focus on the merchandise in our store, or the services our corporation offers, leaves out the most important component: each individual customer.

Keeping those individual customers in mind, here are some easy, down-home customer service tips to keep ’em coming back!

1. Remember there is no way that the quality of customer service can exceed the quality of the people who provide it. Think you can get by paying the lowest wage, giving the fewest of benefits, doing the least training for your employees? It will show.Companies don’t help customers… people do.

2. Realize that your people will treat your customer the way they are treated. Employees take their cue from management. Do you greet your employees enthusiastically each day; are you polite in your dealings with them; do you try to accommodate their requests; do you listen to them when they speak? Consistent rude customer service is a reflection not as much on the employee as on management.

3. Do you know who your customers are? If a regular customer came in to your facility, would you recognize them? Could you call them by name? All of us like to feel important; calling someone by name is a simple way to do it and lets them know you value them as customers. Continue reading “10 Customer Service Tips” →

July 30, 2014 0

Amarabi Seasonings and Marinde is a unique blend of traditionally used herb and spices, locally found in Belize. It is a complete seasoning, flavorful, consistent and ready to be used on poultry, beef, pork, seafood and other meats. One of the features that make Amarabi’s products unique is the 100% Natural no MSG element. The business is owned and operated by Mrs. Laura Raymond, who became a client on May 3rd, 2013.

Through SBDCBelize Ms. Raymond managed to register her business name. She also received guidance in areas of product labeling-as per national standards. The Label has been approved by the Belize Bureau of Standard. Ms. Raymond has received guidance and advice on intellectual property rights- trademark, and on Good Manufacturing Practices (GMPs) and Standard Sanitation Operating Procedures (SSOPs), two certifications that are critical to ensure food safety in agro-processed goods.

Through the assistance of SBDCBelize, Ms. Raymond applied and was selected to form part of the Regional Entrepreneurship Project for SICA Region. During the months of May-September 2013, Ms. Raymond, successfully participated in 2 three days trainings “Business Model is using Lean Canvas”, and “Product & Market Research”. She received a grant as Seed Capital which has enabled her to finalize a first draft of her product label, and develop marketing collateral to increase promotion and sales. Key outcomes have been increase of sales and improved products. Currently, her products are currently being sold in San Pedro Town, Belize City, Orange Walk Town, and City of Belmopan.

Contact Amarabi today for your choice of Seasoning & Marinade!
Belama Phase 2
Belize City
Ph:+501-626-0606
Email: amarabiseasonings@gmail.com

“Very helpful in providing guidance, step by step in what is needed to set up a business properly”
Laura Raymond,
Owner
Amarabi Seasonings & Marinade

What it really takes to be the Customer’s 1st choice :)

To get exceptional results in sales, you must gain an understanding of people, what they want and not only build trust, but also certainty with them. Old school selling was simply based on understanding the customer’s needs and building trust to close the deal. Today with information available everywhere, your buyer seeks third party sources to give them the certainty of what to purchase and how much to pay.

Once a buyer has done their research, they still always buy products and services for one reason: to solve a problem. They need to be certain. No one makes a buying decision when they are uncertain. When a buyer is uncertain they stall the process.

A salesperson’s goal then is to determine that you have the right product or service to actually solve the buyer’s biggest problem. To do this, you have to get the buyer to trust you enough to talk to you about what they want to accomplish. You must show genuine interest with intention to serve the buyer and not just sell them. Salespeople often get lost in “selling” their product or service. This is a mistake and a waste of everyone’s time.

Continue reading “What it really takes to be the Customer’s 1st choice :)” →