(CARICOM Secretariat, Turkeyen, Greater Georgetown, Guyana) Key partners involved in a new Capacity-building Project to support effective implementation of the CARIFORUM-EU Economic Partnership Agreement (EPA) met in Georgetown, Guyana on 19 January 2015, to chart the way forward.
The Project, valued at €3,099,915, is financed from the 10th European Development Fund (EDF) Caribbean Regional Indicative Programme (CRIP). In part, the project will provide support to CARIFORUM States to implement commitments undertaken with respect to the CARIFORUM-EU EPA, and will help build capacity in all states. The areas identified for capacity building at the basic, intermediate and tertiary levels are Competition, Public Procurement and Customs and Trade Facilitation. The project’s overall objective is to support the beneficial integration of the CARIFORUM States into the world economy.
The meeting of key partners on 19 January brought together representatives of the Caribbean Community (CARICOM) Secretariat and Equinoccio Compañía de Comercio Exterior, S.L., the Contractor. The forum presented an opportunity for the exchange of views on key elements such as administrative requirements, governance matters, and the work plan, including priorities to shape stakeholder engagement in the short term.
Representatives affirmed that the Project methodology should strive to embed learning outcomes and materials, on a sustainable basis, among academic and other participating institutions in the Region.
Project Manager, Mr. Eugene Petty who is also the Director of Development Cooperation in the CARICOM Secretariat-based CARIFORUM Directorate, called attention to “institutional capacity constraints across the Region which continue to hamper progress in the implementation of obligations under the CARIFORUM-EU EPA.” He informed resources have been set aside to address such constraints and build institutional capacity in the three thematic areas covered by the Project.
The head of Equinoccio’s delegation at the Meeting, Mr. Angel Diez Rubio, in noting the significance of the Project, highlighted the strong commitment of his team to partner with the CARICOM Secretariat for the successful implementation of the capacity-building initiative.
The Director-General of the CARIFORUM Directorate, Mr. Percival Marie, who has overall responsibility for the management of the Project expressed confidence that, given its credentials, Equinoccio and the consortium that the firm represents as the contractor, are well-suited to implement the terms of the consultancy. Mr. Marie also expressed the view that “in light of the project’s provision of significant, targeted capacity-building to a cross section of CARIFORUM stakeholders, it will redound to the benefit of the Region’s development.”
Signed on 13 December 2014, the project has a duration of approximately twenty-seven calendar months and is being implemented through a service contract, by CARIFORUM, as the Contracting Authority, along with Equinoccio, Compañía de Comercio Exterior, S.L., the Contractor. In the implementation of the project, Equinoccio leads a consortium that comprises: The London School of Economics (LSE) Enterprise, Ltd.; the Maastricht School of Management (MSM); and SGS Netherlands B.V.
Background
SERVICE CONTRACT TITLE: Capacity Building Within the Caribbean Forum of the African, Caribbean and Pacific Group of States (CARIFORUM) in the Areas of Competition, Public Procurement, and Customs and Trade Facilitation in support of the Implementation of the CARIFORUM-EU Economic Partnership Agreement (EPA).
The Project is geared towards conducting capacity-building training of CARIFORUM stakeholders in the public and private sectors, as well as in agencies with responsibility for the different disciplines within the Region. This training will enhance the human, legal and institutional capacity to enable CARIFORUM States to honour their commitments and attain the objectives of the EPA.
The beneficiary countries are: Antigua and Barbuda, The Bahamas, Barbados, Belize, Dominica, the Dominican Republic, Grenada, Guyana, Haiti, Jamaica, St. Kitts and Nevis, Saint Lucia, St. Vincent and the Grenadines, Suriname, and Trinidad and Tobago.
The fifteen signatory Caribbean Forum of the African, Caribbean and Pacific Group of States (CARIFORUM) to the EPA are the independent CARICOM Member States and the Dominican Republic.
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The People aspect of business is really what it is all about. Rule #1: Think of customers as individuals. Once we think that way, we realize our business is our customer, not our product or services. Putting all the focus on the merchandise in our store, or the services our corporation offers, leaves out the most important component: each individual customer.
Keeping those individual customers in mind, here are some easy, down-home customer service tips to keep ’em coming back!
1. Remember there is no way that the quality of customer service can exceed the quality of the people who provide it. Think you can get by paying the lowest wage, giving the fewest of benefits, doing the least training for your employees? It will show.Companies don’t help customers… people do.
2. Realize that your people will treat your customer the way they are treated. Employees take their cue from management. Do you greet your employees enthusiastically each day; are you polite in your dealings with them; do you try to accommodate their requests; do you listen to them when they speak? Consistent rude customer service is a reflection not as much on the employee as on management.
3. Do you know who your customers are? If a regular customer came in to your facility, would you recognize them? Could you call them by name? All of us like to feel important; calling someone by name is a simple way to do it and lets them know you value them as customers. Continue reading “10 Customer Service Tips”
The Belize Trade and Investment Development Service (BELTRAIDE) is pleased to announce the “Micro-Enterprise Utility Start-up Package” for the promotion, strengthening and support of the newly registered Micro Enterprise (ME). Micro Enterprise is defined as a business with:
a) less than 5 employees; or
b) less than $100,000 in annual sales; and
c) less than $50,000 in capital investment.
With the support of the Government of Belize, through its Office of Public-Private Dialogue, BELTRAIDE had partnered with the Belize Telemedia Ltd (BTL), Belize Water Services Ltd. (BWSL,) and Belize Electricity Ltd. (BEL) to make this initiative possible. These three key utility service providers will be offering attractive packages for new starts-up businesses. The packages will waive connection fees and deposits for these three utilities.