On September 5th, 2018, the Belize Trade and Investment Development Service (BELTRAIDE), through its SBDCBelize and EXPORTBelize technical units, has partnered with National Bank of Belize Ltd (NBB), to provide capacity building to the Bank’s clients in the areas of enterprise, export, and human resource development. Continue reading “BELTRAIDE Signs Memorandum of Cooperation with National Bank of Belize”
On Wednesday March 16th the Belize Trade and Investment Development Service, BELTRAIDE and Atlantic Bank Ltd. signed a memorandum of understanding to partner in outreach initiatives where possible. This first of its kind partnership features the Government’s leading development agency and one of the country’s largest financial commercial banks agreeing to sensitize entrepreneurs and the business community on services and products aimed to improve their business enterprises.
The agreement also seeks to promote global trade finance programs including pre-import and pre-export financing. Ms. Lejia Melanie Gideon, General Manager of Enterprise and Innovation Division, Beltraide signed on their behalf while Ms. Sandra Bedran signed on behalf of Atlantic Bank Ltd.
The People aspect of business is really what it is all about. Rule #1: Think of customers as individuals. Once we think that way, we realize our business is our customer, not our product or services. Putting all the focus on the merchandise in our store, or the services our corporation offers, leaves out the most important component: each individual customer.
Keeping those individual customers in mind, here are some easy, down-home customer service tips to keep ’em coming back!
1. Remember there is no way that the quality of customer service can exceed the quality of the people who provide it. Think you can get by paying the lowest wage, giving the fewest of benefits, doing the least training for your employees? It will show.Companies don’t help customers… people do.
2. Realize that your people will treat your customer the way they are treated. Employees take their cue from management. Do you greet your employees enthusiastically each day; are you polite in your dealings with them; do you try to accommodate their requests; do you listen to them when they speak? Consistent rude customer service is a reflection not as much on the employee as on management.
3. Do you know who your customers are? If a regular customer came in to your facility, would you recognize them? Could you call them by name? All of us like to feel important; calling someone by name is a simple way to do it and lets them know you value them as customers. Continue reading “10 Customer Service Tips”
Notice for CARIFORUM Fashion Firms
Invitation to participate in Dominicana Moda 2014
October 20-25, 2014
Santo Domingo, Dominican Republic
The Caribbean Export Development Agency (Caribbean Export) under the 10th European Development Fund (EDF) will be collaborating in the organization of Dominicana Moda 2014 (DM2014) in Santo Domingo, Dominican Republic. Caribbean Export is highly committed to the development of the Fashion sector in the Region and seeks to enable opportunities such as these to engage relevant stakeholders and foster sector-wide integration. This collaborative effort will provide a great opportunity for emerging and established fashion designers in the Caribbean to expose their vision at a regional and international stage, thus positioning the Caribbean as an international go-to location for Fashion design and ingenuity.
In the past 9 years, Dominicana Moda has grown to be the official Fashion Week of the Dominican Republic thus the most important platform for the Fashion Industry. Throughout its history it has certainly become the fastest growing runway show in the Latin American region.
Dominicana Moda is a yearly event for around 6 days of continuous runway shows where the best brands and designers come together. Major fashion houses have participated in the past, and this year it will surely continue to grow. Continue reading “Expression of Interest Notice – Dominicana Moda 2014”
Public and Private Sectors Meet on Economic Development
Today, the Belize Biltmore Plaza was the site of a very high-profile, high-powered economic forum, under the theme – Strengthening Partnership for Growth. It’s the third of its kind, an initiative to strengthen the collaboration between the public and private sectors in Belize. Industry stakeholders, big business operators, bankers, financial experts, entrepreneurs and government officials engaged in panel discussions on various pertinent topics with one goal – developing the economy. Mike Rudon was at the opening ceremony this morning and has the story.
Mike Rudon, Reporting
The first business forum took place in 2011, an effort by government to open meaningful dialogue with the private sector in Belize. Since then the initiative has taken flight, and today there was massive participation from private sector stakeholders, as well as industry giants and financial experts. Traditionally the sessions have been speech-centred, but this year it’s being done different to allow for more interaction, input and constructive discussion.
Mike Singh, C.E.O., Ministry of Trade and Investment Promotion
“This year we’re doing panel discussions, and we’ve brought in people from key areas in government, key areas in the private sector, key areas in the productive sector to sit and have discussions on specific topics, to discuss issues like competitiveness, education, skill needs…I could go through a long list but I believe that there are four panels after which there are question and answer sessions with the private sector. The Prime Minister is on hand to address any issue that they might have, and I also believe that for him it will be a learning experience as well because it really is intended to be a two way thing, not a one way speech-giving activity.”
Continue reading “Public and Private Sectors Meet on Economic Development”
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