Emerging technologies and changes in consumer preferences continue to contribute significantly to an increase in global demand of companies seeking to outsource parts of their operations to nearshore locations. Studies estimate that the Global total spend of the Information Technology (IT) and Business Process Outsourcing (BPO) market will increase to four (4) Trillion USD by 2030.
In taking advantage of its strategic location, Belize has been able to position itself as a competitive nearshore destination for outsourcing of services. Currently, Belize hosts twenty-six (26) contact centers which offer numerous services under Business Process Outsourcing (BPO), Knowledge Process Outsourcing (KPO) and have recently diversified in providing services related to Information Technology Outsourcing (ITO). While most contact centers are located in Belize City, operators have now expanded their presence in other locations of Belize including Orange Walk Town, Belmopan City and San Ignacio Town.
With an employment base of 3,800+, established contact centers are now preparing agents, through tailored training programs, to provide higher tier services to international clients. Often these contact centers also engage the Belize Training and Employment Center (BTEC) to assist in providing training programs tailored to continuously enhance the capacity of agents.
Outsourcing Services currently offered by contact centers in Belize include:
Industries serviced to date include the following:
Belize offers diverse opportunities for new investments in this sector and opportunities to connect with established contact centers that are readily able to provide outsourcing services. For more details on investment opportunities in Belize’s Offshore Outsourcing Industry, please feel free to contact our team at BelizeINVEST, a unit of BELTRAIDE!
14 Orchid Garden St.
City of Belmopan