February 2015

Belize Outsourcing Sector Snapshot – 2014


  • 20 Active business process outsourcing (BPO) Companies in Belize.
  • 9 New BPO’s open in 2014 in various geographic locations in Belize
  • Locations include: 11 in Belize City, 4 in Ladyville, 2 in Belmopan, 4 in San Ignacio, 1 in Independence and 1 in Dangriga
  • 2,178 currently employed by the industry as of 2014
  • Projections for 2015 estimate at 3,280 in the short term
  • Projections for 2017 estimate at 6,513 in the medium term
  • 1 Outbound Investment Promotion Show attended with eight (8) participating BPO operators from Belize: Outsource2LAC Guatemala 2014
  • 50 queries interested in the outsourcing industry interacted in 2014 by BelizeINVEST
  • Total committed investment within the sector peaked at 13 million BZD encompassing re-investment and new investments both foreign and local
  • 65% of providers hold an Export Processing Zone (EPZ) status
  • 61% of current providers are interested in a joint venture / strategic partnership
  • 30% of current providers expressed interest in merger & acquisition
  • Services currently include a mixture of inbound customer service and outbound sales campaigns; however, multiple centers are seeking diversification into new technical outsourcing areas including value added service exports.
  • 1 center currently offers both BPO and Information Technology Outsourcing (ITO)
  • Rollout of the Belize Training and Employment Centre (BTEC) under BELTRAIDE providing industry specific and demand driven training. Phase 01 focuses on developing both soft and technical skills for the BPO industry countrywide.


BelizeINVEST, BELTRAIDE remains committed to promoting and fostering continued development in Belize’s Offshore Outsourcing Industry.

New Capacity-Building Project to provide support for CARIFORUM-EU EPA

 (CARICOM Secretariat, Turkeyen, Greater Georgetown, Guyana)     Key partners involved in a new Capacity-building Project to support effective implementation of the CARIFORUM-EU Economic Partnership Agreement (EPA) met in Georgetown, Guyana on 19 January 2015, to chart the way forward.

The Project, valued at €3,099,915, is financed from the 10th European Development Fund (EDF) Caribbean Regional Indicative Programme (CRIP).  In part,  the project will provide support to CARIFORUM States to implement commitments undertaken with respect to the CARIFORUM-EU EPA, and will help build capacity in all states. The areas identified for capacity building  at the basic, intermediate and tertiary levels are Competition, Public Procurement and Customs and Trade Facilitation.  The project’s  overall objective is to support the beneficial integration of the CARIFORUM States into the world economy.

The meeting of key partners on 19 January brought together representatives of the Caribbean Community (CARICOM) Secretariat and Equinoccio Compañía de Comercio Exterior, S.L., the Contractor. The forum presented an opportunity for the  exchange of views on key elements such as  administrative requirements, governance matters, and the work plan, including priorities to shape stakeholder engagement in the short term.

Representatives affirmed that the Project methodology should strive to embed learning outcomes and materials, on a sustainable basis, among academic and other participating institutions in the Region.

Project Manager, Mr. Eugene Petty who is also the Director of Development Cooperation in the CARICOM Secretariat-based CARIFORUM Directorate, called attention to “institutional capacity constraints across the Region which continue to hamper progress in the implementation of obligations under the CARIFORUM-EU EPA.” He informed resources have been set aside to address such constraints and build institutional capacity in the three thematic areas covered by the Project.

The head of Equinoccio’s delegation at the Meeting, Mr. Angel Diez Rubio, in noting the significance of the Project, highlighted the strong commitment of his team to partner with the CARICOM Secretariat for the successful implementation of the capacity-building initiative.

The Director-General of the CARIFORUM Directorate, Mr. Percival Marie, who has overall responsibility for the management of the Project expressed confidence that, given its credentials, Equinoccio and the consortium that the firm represents as the contractor, are well-suited to implement the terms of the consultancy. Mr. Marie also expressed the view that “in light of the project’s provision of significant, targeted capacity-building to a cross section of CARIFORUM stakeholders, it will redound to the benefit of the Region’s development.”

Signed on 13 December 2014, the project has a duration of approximately twenty-seven calendar months and  is being implemented through a service contract, by CARIFORUM, as the Contracting Authority, along with Equinoccio, Compañía de Comercio Exterior, S.L., the Contractor. In the implementation of the project, Equinoccio leads a consortium that comprises: The London School of Economics (LSE) Enterprise, Ltd.; the Maastricht School of Management (MSM); and SGS Netherlands B.V.


SERVICE CONTRACT TITLE: Capacity Building Within the Caribbean Forum of the African, Caribbean and Pacific Group of States (CARIFORUM) in the Areas of Competition, Public Procurement, and Customs and Trade Facilitation in support of the Implementation of the CARIFORUM-EU Economic Partnership Agreement (EPA).

The Project is geared towards conducting capacity-building training of CARIFORUM stakeholders in the public and private sectors, as well as in agencies with responsibility for the different disciplines within the Region. This training will enhance the human, legal and institutional capacity to enable CARIFORUM States to honour their commitments and attain the objectives of the EPA.

The beneficiary countries are: Antigua and Barbuda, The Bahamas, Barbados, Belize, Dominica, the Dominican Republic, Grenada, Guyana, Haiti, Jamaica, St. Kitts and Nevis, Saint Lucia, St. Vincent and the Grenadines, Suriname, and Trinidad and Tobago.

The fifteen signatory Caribbean Forum of the African, Caribbean and Pacific Group of States (CARIFORUM) to the EPA are the independent CARICOM Member States and the Dominican Republic.

— END —

Belizean students to be taught about their rights and benefits as CARICOM nationals


Directorate for Foreign Trade

3rd Floor, Garden City Building, 3894 Mountain View Boulevard,

Water Reservoir Area, Belmopan, Belize C.A.

Tel: (501) 822-3263/2832/2833   Fax: (501) 822-2837


Nearly 60 Belizean teachers are now equipped to teach students about their rights and benefits under the CARICOM Single Market and Economy following two two-day intensive Teacher Training Workshops in Stann Creek and Belmopan from January 27 through to January 30.

The Workshops are among a series of public education sessions targeting important stakeholder groups who are being prepared to effectively pass on information on the CARICOM Single Market and its provisions that enable Belizeans to work, travel and do business in 12 other CARICOM Member States

The workshops were coordinated by the Ministry of Trade, Investment, Promotion, Private Sector Development and Consumer Protection in partnership with the CARICOM Secretariat and made possible with funding by the Government of Canada under the CARICOM Trade and Competitiveness Project (CTCP) Component 300.

Teachers from a variety of subject areas attended a two day session at the Pelican Beach Resort in Dangriga, Stann Creek on January 27 and 28. The Teacher Workshop sessions then moved to Belmopan on January 29 and 30 where another 28 teachers from the capital and surrounding districts were engaged in the sessions. All participants will receive a Certificate of Participation.

The Workshops entailed    presentations  on the CARICOM Single Market delivered by Specialist Communications, CARICOM Secretariat, Salas Hamilton and the Senior Technical Officer, CTCP, Ms. Wanya Illes; updates on Belize’s implementation of requirements under the CSME given by Senior Trade Economist in the Ministry of Trade, Investment, Promotion, Private Sector Development and Consumer Protection, Richard Reid;   a special session  on sustaining the teaching of regional integration in CARICOM classrooms by  Deputy Programme Manager, Education, CARICOM Secretariat  Ms. Patricia McPherson.  The Belize CSME focal point also encouraged teachers to integrate CSME content into existing activities leading up to CARICOM week (28th June to July 4th) and CARICOM day.

The Workshops were facilitated by Dr Gordon Harewood, a Curriculum Development Specialist who, using an engaging and participatory approach, led teachers through a process of infusing CSME concepts into lesson plans. This is expected to afford students an opportunity to understand the provisions carved out for them under the Treaty of Chaguaramas, and how to access opportunities throughout the Caribbean and their roles and responsibilities in the Caribbean Community.

The sessions were designed to provide teachers with the knowledge and competencies to facilitate interesting, student-centred activities, and to engage teachers in exploring project-based learning. It is hoped that the workshops will lead to more effective learning and teaching of content and concepts relevant to regional integration and CSME, and help facilitate the development of 21st century skills while developing positive attitudes towards regional integration and CSME.

Other Teacher Training Workshops on the CSME are planned for April in Orange Walk and Belize City, while a Media Training Workshop and CSME Spokespersons Workshop are scheduled for the last week in February in Belize City.

All Workshops are key activities under the the CSME Information Flows Project which is mandated to  set the framework for heightened public education and awareness on the CSME led by the focal point Ministries in six CARICOM Member States. This includes capacity building initiatives, the AccessCSME series, sustainable public education strategies and information channels, and Workshop training of the Media, Teachers and Spokesperson to spread the word among their significant stakeholders and publics.  The project is being implemented in Belize, Jamaica, Dominica, St. Vincent and the Grenadines, Grenada and Guyana.


Contact: Tricia Gideon, CSME Focal Point, Ministry of Trade, Investment, Promotion, Private Sector Development and Consumer Protection

Tel: 501 822 2832


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