February 9, 2015

Belmopan and Belize Training and Employment Center (BTEC)

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On January 19th 2015 the Belize Training and Employment Center (BTEC) embarked on its three week Job Readiness program in Belmopan. A total of 65 interested participants took the pre-assessments in English and Computer of which 35 qualified to start the training program. The soft skills portion of the training took place at the NEMO training room and the technical training took part at CITO’s training room. The Belmopan participants were truly a vibrant, outspoken and dedicated group. At the end of the intense three week program, the 35 participants sat in front of a panel of different call center managers to both test their knowledge learnt as well as to market themselves in hopes of acquiring a job. A competition of sorts occurred since managers saw talent in individuals and quickly marketed themselves as the better employers. After the interview, the graduation took place at the George Price Center. The keynote remarks were done by Mayor Simeon Lopez, in which he made practical and comic connections to the material that was trained and their value in the working world. The top graduate, Karima Dennison, also highlighted the importance of what was trained and the invaluable nature of the skills she had learnt. As this week winds down we will contact the participants to see if they have been contacted for second interviews or better yet, if they have been employed!

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Belize Outsourcing Sector Snapshot – 2014


  • 20 Active business process outsourcing (BPO) Companies in Belize.
  • 9 New BPO’s open in 2014 in various geographic locations in Belize
  • Locations include: 11 in Belize City, 4 in Ladyville, 2 in Belmopan, 4 in San Ignacio, 1 in Independence and 1 in Dangriga
  • 2,178 currently employed by the industry as of 2014
  • Projections for 2015 estimate at 3,280 in the short term
  • Projections for 2017 estimate at 6,513 in the medium term
  • 1 Outbound Investment Promotion Show attended with eight (8) participating BPO operators from Belize: Outsource2LAC Guatemala 2014
  • 50 queries interested in the outsourcing industry interacted in 2014 by BelizeINVEST
  • Total committed investment within the sector peaked at 13 million BZD encompassing re-investment and new investments both foreign and local
  • 65% of providers hold an Export Processing Zone (EPZ) status
  • 61% of current providers are interested in a joint venture / strategic partnership
  • 30% of current providers expressed interest in merger & acquisition
  • Services currently include a mixture of inbound customer service and outbound sales campaigns; however, multiple centers are seeking diversification into new technical outsourcing areas including value added service exports.
  • 1 center currently offers both BPO and Information Technology Outsourcing (ITO)
  • Rollout of the Belize Training and Employment Centre (BTEC) under BELTRAIDE providing industry specific and demand driven training. Phase 01 focuses on developing both soft and technical skills for the BPO industry countrywide.


BelizeINVEST, BELTRAIDE remains committed to promoting and fostering continued development in Belize’s Offshore Outsourcing Industry.

New Capacity-Building Project to provide support for CARIFORUM-EU EPA

 (CARICOM Secretariat, Turkeyen, Greater Georgetown, Guyana)     Key partners involved in a new Capacity-building Project to support effective implementation of the CARIFORUM-EU Economic Partnership Agreement (EPA) met in Georgetown, Guyana on 19 January 2015, to chart the way forward.

The Project, valued at €3,099,915, is financed from the 10th European Development Fund (EDF) Caribbean Regional Indicative Programme (CRIP).  In part,  the project will provide support to CARIFORUM States to implement commitments undertaken with respect to the CARIFORUM-EU EPA, and will help build capacity in all states. The areas identified for capacity building  at the basic, intermediate and tertiary levels are Competition, Public Procurement and Customs and Trade Facilitation.  The project’s  overall objective is to support the beneficial integration of the CARIFORUM States into the world economy.

The meeting of key partners on 19 January brought together representatives of the Caribbean Community (CARICOM) Secretariat and Equinoccio Compañía de Comercio Exterior, S.L., the Contractor. The forum presented an opportunity for the  exchange of views on key elements such as  administrative requirements, governance matters, and the work plan, including priorities to shape stakeholder engagement in the short term.

Representatives affirmed that the Project methodology should strive to embed learning outcomes and materials, on a sustainable basis, among academic and other participating institutions in the Region.

Project Manager, Mr. Eugene Petty who is also the Director of Development Cooperation in the CARICOM Secretariat-based CARIFORUM Directorate, called attention to “institutional capacity constraints across the Region which continue to hamper progress in the implementation of obligations under the CARIFORUM-EU EPA.” He informed resources have been set aside to address such constraints and build institutional capacity in the three thematic areas covered by the Project.

The head of Equinoccio’s delegation at the Meeting, Mr. Angel Diez Rubio, in noting the significance of the Project, highlighted the strong commitment of his team to partner with the CARICOM Secretariat for the successful implementation of the capacity-building initiative.

The Director-General of the CARIFORUM Directorate, Mr. Percival Marie, who has overall responsibility for the management of the Project expressed confidence that, given its credentials, Equinoccio and the consortium that the firm represents as the contractor, are well-suited to implement the terms of the consultancy. Mr. Marie also expressed the view that “in light of the project’s provision of significant, targeted capacity-building to a cross section of CARIFORUM stakeholders, it will redound to the benefit of the Region’s development.”

Signed on 13 December 2014, the project has a duration of approximately twenty-seven calendar months and  is being implemented through a service contract, by CARIFORUM, as the Contracting Authority, along with Equinoccio, Compañía de Comercio Exterior, S.L., the Contractor. In the implementation of the project, Equinoccio leads a consortium that comprises: The London School of Economics (LSE) Enterprise, Ltd.; the Maastricht School of Management (MSM); and SGS Netherlands B.V.


SERVICE CONTRACT TITLE: Capacity Building Within the Caribbean Forum of the African, Caribbean and Pacific Group of States (CARIFORUM) in the Areas of Competition, Public Procurement, and Customs and Trade Facilitation in support of the Implementation of the CARIFORUM-EU Economic Partnership Agreement (EPA).

The Project is geared towards conducting capacity-building training of CARIFORUM stakeholders in the public and private sectors, as well as in agencies with responsibility for the different disciplines within the Region. This training will enhance the human, legal and institutional capacity to enable CARIFORUM States to honour their commitments and attain the objectives of the EPA.

The beneficiary countries are: Antigua and Barbuda, The Bahamas, Barbados, Belize, Dominica, the Dominican Republic, Grenada, Guyana, Haiti, Jamaica, St. Kitts and Nevis, Saint Lucia, St. Vincent and the Grenadines, Suriname, and Trinidad and Tobago.

The fifteen signatory Caribbean Forum of the African, Caribbean and Pacific Group of States (CARIFORUM) to the EPA are the independent CARICOM Member States and the Dominican Republic.

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