November 2013

Three Regional Firms Win investor of the Year Awards


Belize City, Belize November 22, 2013. The inaugural Regional Investor of the Year Award was held at the Radisson Fort George Hotel & Marina before a host of invited guests, including members of the private sector from Belize.  The event, part of the 4th Annual General Assembly of the Caribbean Association of Investment Promotion Agencies (CAIPA), was held in recognition of the contribution of foreign and local investors to the Caribbean.  Receiving the award for Foreign Investor of the Year was Qualfon Guyana Inc., a business process outsourcing and call center service provider based in Georgetown, Guyana.  Vice President of Marketing and Product Management Brian Kearney accepted the award on behalf of Qualfon.  The values-driven company, he said, is not just about business but also about a passion for improving the lives of people in the communities they serve.

ARS Humano, a privately held health insurance company in the Dominican Republic, was Continue reading “Three Regional Firms Win investor of the Year Awards”

Outsource2LAC Shapes up as the foremost outsourcing and offshoring event in Latin America and the Caribbean


Representatives of hundreds of global services companies meet in Buenos Aires with industry experts to examine current trends

The third annual Latin American and Caribbean Outsourcing and Offshoring Forum, Outsource2LAC, brought together representatives of leading global services industries in the region with potential clients from Asia, Europe, and North America.

More than 500 businesspeople from the global services sector, trade promotion professionals and government officials participated in the meeting, which was held in Buenos Aires Nov. 20-21. During the event participants held more than 1000 one-on-one business meetings in fields that included digital animation, virtual education, pharmaceutical research and development, architectural design, and engineering design, among others.

“Our region is increasingly recognized internationally for the great variety and quality of the global services it offers, and Outsource2LAC has become a key resource for this market,” said Fabrizio Opertti, chief of the Trade and Investment Unit of the Inter-American Development Bank (IDB). “Our geographic location, time zone, and our growing numberof creative and innovative companies give us a competitive advantage,” he added.


The event’s first day was marked by panel discussions on issues relevant to the global services industry, such as of “nearshoring and reshoring” incorporating services into the value chain, the importance of strengthening human capital, and opportunities for small and medium-sized enterprises. Continue reading “Outsource2LAC Shapes up as the foremost outsourcing and offshoring event in Latin America and the Caribbean”

Enhancing the Caribbean’s Foreign Direct Investment Strategy

Caribbean Export Development Agency (Caribbean Export), in collaboration with the Caribbean Association of Investment Promotion agencies (CAIPA), hosted their 4th Annual CAIPA General Assembly at the Radisson Fort George Hotel & Marina, Belize on November 21-22, 2013.


Under the theme ‘Towards an Enhanced FDI Strategy: Strengthening our Foundation and Honouring Regional Excellence’ Investment Promotion Agency (IPA)officials from Member countries that include: Antigua   and   Barbuda,   Bahamas,   Barbados,   Belize, the Cayman Islands, Curacao, Dominica, Dominican Republic, Grenada, Guyana, Haiti, Jamaica, Montserrat, St. Kitts and Nevis, Saint Lucia, St. Vincent and the Grenadines, Suriname, Trinidad and Tobago and the Turks & Caicos Islands, focused attention on the development of  CAIPA’s Strategic and Sustainability Plan (2014-2018). The Plan is being developed with the assistance if Ideas to Business Limited.


Another special feature of this year’s General Assembly was the inaugural hosting of the Regional Investor of the Year Award for the Caribbean territories who are members of Continue reading “Enhancing the Caribbean’s Foreign Direct Investment Strategy”

Central American Nearshore Summit 2013

Central America Showcases Outsourcing Opportunities 


Managua, Nicaragua November 7th – 8th, 2013

Nicaragua inaugurated the first annual Central American Nearshore Summit (CANS) November 7, 2013 with the participation of over 160 businessmen mainly from the U.S. and the Central American region. The event was centered at promoting the entire region as an outsourcing destination due to its various competitive advantages; among them its competitive cost structure, strategic location and cultural affinity with the U.S.

Among the participants are 45 prestigious outsourcing companies; among them United Health Care, UBS, Darwin Zone, Accenture, Allied Global, Atento, Sitel, and Teleperformance.

The highlight of the event was the first session of business meetings held between service providers and buyers of the region. These previously scheduled meetings represent a unique opportunity for foreign and regional companies as they allow the establishment of key contacts and alliances within the outsourcing industry.

Additionally, there have been plenary sessions mainly on the current state of the industry, and investment opportunities offered in Central America, as well as outsourcing challenges of the region. Representatives from each Central American country were also able to highlight individual competitive advantages from their country in the plenary session “Meet the Agencies”. Other topics addressed during CANS include nearshoring social responsibility and success stories of companies established in the region.

Some of the industry experts that spoke at the event are Bert Quintana, President and CEO of Sitel, who is responsible for directing the company’s strategic growth and expansion; Atul Vashistha, Founder and Chairman of NEO Group, a leading global service and outsourcing advisory and supply monitoring firm; and DJ Edgerton, Founder and CEO of Zemoga, who was ranked in 2013 as #10 in Nearshore America’s Power 50 Most Influential Executives. Continue reading “Central American Nearshore Summit 2013”

Senior Advisor – Trade and Export Development



Reporting to the Manager – Trade and Export Development (TED), the Senior Advisor – Trade and Export Development will help to oversee the work of the Trade and Export Development department in particular as it relates to promotion of the interests of the regional private sector including SMEs in the areas of market research and intelligence; trade advocacy; and export development and promotion. He/She will work directly with the Manager – TED and provide technical support and leadership to the Advisors in the different functional areas outlined above to ensure successful and timely achievement of the department’s work program. He/She will also be required to liaise with other departments within Caribbean Export as well as with external stakeholders, and to represent the agency from time to time.

For the full job description visit our careers page on

Interested applicants must send their CV and cover letter by email to Mr. David Gomez at and copied to Mrs. Wendy Graham (EA) at

Deadline for submissions is: Friday, December 6, 2013 at 4:30pm AST

Vendors in Training For BTL Park Booths

Vendors in Training For BTL Park Booths

Updated: November 7, 2013

btl vendor training

Today the Belize City Council, along with CARILED and the Small Business Development Centre began five-day training for persons who have applied to occupy the B.T.L Park kiosks.  The training, as Mayor Darrell Bradley shared, covers Business Operations Management, Customer Service, Marketing, Recording Keeping, and Accounting and a total of 42 applicants being trained.


“They are being trained in various aspects of business management, financing, putting together a project proposal, marketing, product development and customer service so they understand the difficulty of being in a business and they understand what commitment and dedication is needed and so that their project is sustainable.  The BTL park is right on schedule; it’s going to be launched on December 7 and all of these applicants will be placed somewhere in BTL Park or along the water front and we are looking for an exciting launch.  We have coordinated with persons who are going to provide fireworks; we have people who are going to provide music and different things like that, so it’s going to be a fun activity to launch this park for residents and the people of Belize City.  The applicants were selected through an application process.  Everyone in here is in here just by them applying; every person who applied is here and we have committed because the business ideas were so good that we are going to place every person who applied.  The application was done by way of advertisement in all major newspapers and that was done in the months of September and October.  The ending of October we had a close off period; we did an additional vetting as we needed some additional information from some of the applicants.  We had a meeting with all the applicants to explain to them what was going to happen, going forward in terms of the selection process, the training and so one of the things that I really liked about the BTL Park Project is that it’s very people centered.  Before we did anything with the phase 3 component of the park, we met with the original 9 vendors we formed them into a legal association.  The City Council paid for them to get an independent legal attorney and we are working with them in training and other things.  We are coordinating very closely with this organization, their taking a leadership role; we are working with our partners like the Small Business Development Center, like CARILED, like the other large groupings of vendors in the area to ensure that everybody is giving their input, even residents who live in that community, so that the park is really something for all of us to enjoy.”


The Park is supposed to be opened on December seventh and the highlight being planned for that opening is fireworks.


The Direct Aid Program

The Direct Aid Program (DAP) is a flexible, small grants scheme for development activities managed by Heads of Australian Missions in approximately 45 countries. The emphasis of the program is on alleviating basic humanitarian hardships. 

For more information about the program, visit

Effective January 1, 2012, Bahamas, Barbados and Trinidad and Tobago became ineligible for DAP funding having graduated from the Organisation of Economic Cooperation and Development’s (OECD) list of Official Development Assistance (ODA) on January 1, 2012.

Proposals are now being considered for the 2013-14 financial year. Interested persons can submit an official DAP Application form along with a detailed budget to Steffan Bryce, DAP Coordinator, via e-mail at


Development Assistance

Direct Aid Program (DAP)

The Direct Aid Program (DAP) is a flexible, small grants scheme for development activities available to most CARICOM countries. The emphasis of the program is on alleviating basic humanitarian hardships.

DAP Recipients 2012-13:
  • Medical Relief Association – St Vincent and the Grenadines: Primary Health Screening and Education
  • The Caribbean Institute – Suriname: Protected Organic Horticulture and Adaptation to Climate Change
  • St David’s RC Church – Grenada: Restoration of the Marian House
  • Mt Airy Community Centre – Grenada: Construction of Upper Level for use by the Mt Airy Young Readers’ Programme
  • Pointe/Salybia Development Committee – Dominica: Repairs to the Tunubuku Reference Library
  • The Nevis Agricultural Youth Forum – St Kitts and Nevis: Procurement of Shade House for the Charlestown Secondary School
  • GRENSAVE – Grenada: Women and Youth Income Generating Project
  • WINAD – Regional: Arms Trade Treaty Workshop
  • HUMANA People to People Belize – Belize: Empowering Women Through Income-Generating Activities
  • St Lucia Crisis Centre Corporation – St Lucia: Educational Support and Capacity-Building – Ione Erlinger-Forde Education Project
  • Grenada National Organization of Women (GNOW) – Grenada: Basic Carpentry and Joinery Training for Impoverished Women
  • Kalinago Council – Dominica: Bataca Water Supply Project
  • Tucker-Clarke Primary School – St Kitts and Nevis: Brighter Sparks Library/Resource Centre
  • Rainbow Unique Nursery & Pre-School – St Vincent and the Grenadines: Early Childhood Development and Building Renovation Project
  • Charlotte’s Nursery School – Dominica: Fencing and Renovation of Charlotte’s Nursery School
  • Royal St Kitts and Nevis Police Force – St Kitts and Nevis: Police Junior Drum Corps Enhancement
  • Women in Agriculture for Rural Development (WARD) – St Vincent and the Grenadines: Promoting Small Vegetable Farm Production
  • St Theresa’s RC School – Grenada: Completion of Playing Field
  • GRENCODA – Grenada: Upgrading GRENCODA’s Physical Operating Space and Computer Lab
  • Sherwin Fraser – Guyana: Literacy and Numeracy Intervention Programme for Children with Learning Difficulties
  • Canaries Estate – St Lucia: Canaries Estate Agro-Tourism Project
  • Clarence Fitzroy Bryant College – St Kitts and Nevis: Design and Construction of Solar System and Water Catchment
  • Antigua and Barbuda Red Cross Society – Antigua and Barbuda: Preventing the Spread of HIV & AIDS Amoung Our Youth – a “Together We Can” based approach
  • Voices of Women, Nevis Inc. – St Kitts and Nevis: “Second Chance” Teen Mothers Program
  • The Salvation Army – St Kitts and Nevis: Motivating Young Minds Through Interactive Learning and a Safe Environment
  • Spanish Town Citizens Against Gun Violence – Jamaica: Spanish Town Steel Band
  • Sacred Sports Foundation – St Lucia: Learn, Work and Lead – A Youth Employment Training and Social Development Programme Continue reading “The Direct Aid Program”

Business Training Program


The Belize Trade and Investment Development Service (BELTRAIDE) through its Small Business Development Centre (SBDCBelize), signed a Memorandum of Understanding with CARILED, to facilitate a one week Business Training Program, for entrepreneurs , under CARILED Belize. The Training program is expected to transfer tools and information, in the areas of Marketing and Sales, Customer Service, Entrepreneurship-innovation, Costing and Pricing, Recordkeeping, Business Model Generation, among others. The program will commence Thursday, November 7th-November 14th, 2013, 9am-4pm, at Samuel Haynes Institute of Excellence.


SBDCBelize, remains committed to its mission of fostering entrepreneurship through innovation, and looks forward to continue making small business happen, with the focus of creating economic impact.  


In this regard, the training should educate entrepreneurs with a well-rounded package to equip them in their business ventures.


NICH International Festival of Culture


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