Belize, Your Natural Niche for Outsourcing Services

OO Statistics (FV5)Emerging technologies and changes in consumer preferences continue to contribute significantly to an increase in global demand of companies seeking to outsource parts of their operations to nearshore locations. Studies estimate that the Global total spend of the Information Technology (IT) and Business Process Outsourcing (BPO) market will increase to four (4) Trillion USD by 2030.

In taking advantage of its strategic location, Belize has been able to position itself as a competitive nearshore destination for outsourcing of services. Currently, Belize hosts twenty-six (26) contact centers which offer numerous services under Business Process Outsourcing (BPO), Knowledge Process Outsourcing (KPO) and have recently diversified in providing services related to Information Technology Outsourcing (ITO). While most contact centers are located in Belize City, operators have now expanded their presence in other locations of Belize including Orange Walk Town, Belmopan City and San Ignacio Town.

With an employment base of 3,800+, established contact centers are now preparing agents, through tailored training programs, to provide higher tier services to international clients. Often these contact centers also engage the Belize Training and Employment Center (BTEC) to assist in providing training programs tailored to continuously enhance the capacity of agents.

Outsourcing Services currently offered by contact centers in Belize include:

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Industries serviced to date include the following:


Belize offers diverse opportunities for new investments in this sector and opportunities to connect with established contact centers that are readily able to provide outsourcing services. For more details on investment opportunities in Belize’s Offshore Outsourcing Industry, please feel free to contact our team at BelizeINVEST, a unit of BELTRAIDE!

14 Orchid Garden St.

City of Belmopan

Phone: +501-822-3737/0175




The Belize Training and Employment Centre (BTEC), a unit of BELTRAIDE, has successfully completed its first Job Preparedness Training for 2020!

The Belize Training and Employment Centre (BTEC), a unit of BELTRAIDE has successfully completed its first Job Preparedness Training for 2020!

Today, 45 participants have been certified after completing a three-week Administrative Assistant Training. The programme covered both the soft and technical skills necessary to prepare participants for work as effective administrative professionals. Some of the topics covered included time management, conflict management, organizational skills, professional etiquette and much more. The Belize Training and Employment Centre hopes that this intense, interactive programme will contribute greatly to the future accomplishments of these participants.

BELTRAIDE, through its technical unit BTEC, remains committed to developing a cadre of well-trained individuals who can successfully compete in the workforce.

Advancing the Business Momentum Between Belize and Mexico

On January 29, 2020, the Embassy of Belize in Mexico and the Belize Trade and Investment Development Service (BELTRAIDE), a statutory body under the Ministry of Economic Development, Petroleum, Investment, Trade and Commerce of the Government of Belize (GOB), hosted a one (1) day seminar focused on advancing the business momentum between both countries. The core objective of the seminar was to enable greater knowledge sharing and dialogue in advancing strategic investment partnerships in Belize, while promoting enterprise development through increased Belizean exports within Mexico.

The seminar was hosted at the Embassy of Belize in Mexico by His Excellency Oliver del Cid, Ambassador of Belize to Mexico, in further serving as an update and refresher on current business trends in Belize. The Honorary Consuls of Belize for the States of Veracruz, Yucatan and Quintana Roo were also present at the seminar in further assessing key areas of trade, investment and commercial opportunities between both countries. The primary areas covered during the seminar included:

  1. An overview of the four (4) strategic functions of BELTRAIDE and potential areas for collaboration under each including: (1) investment promotion and aftercare, (2) trade promotion and export development, (3) enterprise development and entrepreneurship, and (4) skills training and job preparedness.
  2. Updates on current trends within the priority trade and investment industries of Belize, including an overview of potential opportunities.
  3. Additional details on the general doing business environment in Belize including investment incentives, taxation, immigration and other pro-business initiatives.

BELTRAIDE’s Executive Director, Dr. Leroy Almendarez, was represented by Mr. Hero Balani, Manager of BelizeINVEST, Investment Generation. At the conclusion of the seminar, the Embassy of Belize in Mexico and BELTRAIDE remain committed to further enhancing the business momentum between Belize and Mexico through continued partnership and collaboration. For more information contact BELTRAIDE at or +501-822-3737.

In a Bold Move for the Environment, Belize Bans Single-Use Plastics

On January 14, 2020, Regulations aimed at phasing out single-use plastics in Belize were signed into law by the Minister of Agriculture, Fisheries, Forestry, the Environment, Sustainable Development and Immigration.

The decision to implement these measures to reduce plastic use and consumption was required in order to mitigate the harmful effects of pollution on the environment. It is important to note that these regulations underwent extensive consultation with stakeholders from both the public and private sector, and were tailored appropriately in the form of a necessary transitional process as seen below:

  1. Prohibit the importation of products listed in Schedule II three (3) months after the enactment date of this legislation;
  2. Prohibit the manufacture of products listed in Schedule II six (6) months after the enactment date of this legislation;
  3. Prohibit the sale of products listed in Schedule II nine (9) months after the enactment date of this legislation; and
  4. Prohibit the possession of products listed in Schedule II twelve (12) months after the enactment date of this legislation.

During consultations held with industry stakeholders, opportunities in the form of biodegradable plastic solutions were explored with the hope of implementing a more environmentally suitable alternative for the industry.

For additional information on biodegradable investment opportunities, kindly contact the Belize Trade and Investment Development Service (BELTRAIDE) via email at or at +501-822-3737.

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BTEC, BELTRAIDE Certifies 17 persons in The Basics of Caregiving

The Belize Training and Employment Centre (BTEC), a unit of BELTRAIDE , in partnership with the National Council on Ageing, has successfully completed its final Job Preparedness Training for 2019!

Today, seventeen persons have been certified in Basics of Caregiving after completing a 5-week training programme. The training covered First-aid and CPR facilitated by the Belize Emergency Response Team (BERT); the basics of elderly care; caring for persons with Dementia and Alzheimer’s and a host of other topics facilitated by Dr. Ajay Hochandani, Nurse Kelsey Dawson and Chandra Ake as well as a 2-week internship at the Sister Cecelia’s Home for the Elderly.

Beyond learning the technical skills necessary for work in the caregiving field, the first week of this training comprised of soft skills preparation in topics such as Work Ethic, Communication Skills, Time Management and Customer Service in addition to an overview of Belize’s Labour Laws facilitated by the Labour Department and Substance Abuse in the Workplace facilitated by the National Drug Abuse Control Council (NDACC). The soft-skills and technical component of the training aimed to equip participants with the tools to become successful professionals in the caregiving field.

BELTRAIDE, through its technical unit, BTEC remains committed to developing a cadre of well-trained individuals who can successfully compete in the workforce.

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