The Belize Trade and Investment Development Service (BELTRAIDE), with the assistance of Caribbean Development Bank (CDB), is facilitating the delivery of a three-day training workshop on “Enhancing Customer Service Delivery for Micro, Small and Medium-Sized Enterprises (MSMEs) in Belize”. The workshop is being held at the Best Western Belize Biltmore Plaza. It commenced on Tuesday, January 15, 2013, to Thursday, January 17, 2013, from 8:30a.m.- 5:00p.m.
The facilitator for the workshop is Mr. Brian Lin. He is the Business and Investment Facilitation Officer at BELTRAIDE, and the consultant for the workshop. Throughout the course of the three days the participants will be educated with information on several topics, including:
- How to build a service delivery strategy
- Customer retention strategies
- Methods of measuring service levels
- How to get effective customer feedback
- Developing a customer service action plan
Twenty Micro, Small and Medium Sized Enterprises from Belize, have been selected to be a part of this training with the purpose of enhancing their capacity building. As a deliverable, the participants are to develop a Customer Service Action Plan and Strategy, to be implemented in their business, and which will be monitored by the consultant. It is expected that the workshop will equip participants with a well-defined scope, and contribute to the success of their business.
Do you have the idea of starting your own business? Or are you an established business that simply needs ideas on how you can improve?
At approximately 8:00a.m., this Thursday morning, all the buzzing stopped and the work began, when Belize’s First Small Business Development Center(SBDCBelize) opened to serve the general public.
The center will administer customized needs- based services to Micro, Small and Medium Enterprises, in order to facilitate their competitiveness and export readiness.
SBDCBelize will provide advisory services and training on:
- How to start a business
- How to develop a business plan
- Getting access to finances, and managing finances effectively
- Engaging in marketing and sales
- Managing human resources
Visit SBDCBelize Today, we are located in Belize City, at the University of Belize Campus, Faculty of Business Studies, West Landivar. Don’t have the time to stop by, then give us a call, at 223-3195, or send us an email: email@example.com
SBDCBelize: Making Small Business Happen
According to Channel 7 News Belize, “For months – we’ve been telling you all about Micro, Small and Medium Enterprises – or MSME’s as they are called.
Throughout the developing world – efforts are being made to grow these enterprises because they are seen as the building blocks of economic growth.
Today, a great leap forward was made the opening of the Small Business Development Center.
The center is located at the University of Belize Faculty of Business in West Landivar.
It’s open – but the formal opening could not be held there – because like the businesses it hopes to serve – the center is….shall we say, micro.
But it’s got a mighty bog job to do and the Deputy Executive Director of Beltraide who is spearheading the effort told us if you think your business qualifies, you should come in.”
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Source: 7 News Belize: http://www.7newsbelize.com/index.php#story7
“SBDC Consulting and Training Service”
July 3, 2012- BELTRAIDE in collaboration with the University of Texas at San Antonio (UTSA), the Organization of American States (OAS), and Caribbean Export Development Agency (CEDA) will be conducting its 2nd Modular Training on the 4th and 5th of July 2012 at the Belize House of Culture in Belize City commencing at 8:30am – 5:00pm. The participants will be focusing on adopting techniques in the following areas: (1) how an SBDC Counselor organizes his/her time, (2) tips for effective consulting sessions, (3) how to develop an SBDC training program, (4) how to promote SBDC in the community (5) why do we operate specialized SBDCs. The overall objective of this 2nd modular training is to prepare SBDC professionals on how to manage their centers and how to deliver the counseling and training services for their small business clients. (more…)
It is recognised that Micro Small and Medium Enterprises (MSMEs) represent a significant share of economic activity in Belize; however, there is no specific legislation providing fiscal and operational benefits to this sector. BELTRAIDE through funding from the CARICOM Development Fund (CDF), has completed a Draft MSME Policy and Strategy for Belize to support the development of this key sector. The policy was developed to reflect best practices regionally and internationally, as well as to identify the needs of the sector and analyze Belize’s business environment. After completing national consultations with both private and public stakeholders, this policy has now transformed into reality.
The National MSME Policy and Strategy encompasses definitional, legislative and regulatory framework, increase flow of capital, enhance market access and competitiveness, and education and training. Additionally, it includes the overarching goals of the policy, and recommendations, as well as outlines Government’s support and commitment to programs aimed at SME development.
To facilitate the growth and development of MSMEs, the Policy and Strategy proposes programs to improve competitiveness, to facilitate access to larger markets, to allow access to affordable Micro-finance with minimal cost of forming a business, as well as to foster entrepreneurial development and build personal, technical and management skills.
The promotion of MSMEs will improve the competitiveness of the Belizean economy, generate additional employment, and improve the quality and range of goods and services available in the local and international markets.
In order to be passed as the National MSMEs policy and strategy, the Government of Belize (GOB) has to endorse it. The final document of the policy and strategy will be presented to Cabinet in the upcoming cabinet meeting.
In order to obtain a copy of the MSME Policy and Strategy, please feel free to contact BELTRAIDE.