BELTRAIDE Facilitates WorkshopTo Enhance Customer Service Delivery for Micro, Small and Medium Sized Enterprises in Belize
The Belize Trade and Investment Development Service (BELTRAIDE), with the assistance of Caribbean Development Bank (CDB), is facilitating the delivery of a three-day training workshop on “Enhancing Customer Service Delivery for Micro, Small and Medium-Sized Enterprises (MSMEs) in Belize”. The workshop is being held at the Best Western Belize Biltmore Plaza. It commenced on Tuesday, January 15, 2013, to Thursday, January 17, 2013, from 8:30a.m.- 5:00p.m.
The facilitator for the workshop is Mr. Brian Lin. He is the Business and Investment Facilitation Officer at BELTRAIDE, and the consultant for the workshop. Throughout the course of the three days the participants will be educated with information on several topics, including:
- How to build a service delivery strategy
- Customer retention strategies
- Methods of measuring service levels
- How to get effective customer feedback
- Developing a customer service action plan
Twenty Micro, Small and Medium Sized Enterprises from Belize, have been selected to be a part of this training with the purpose of enhancing their capacity building. As a deliverable, the participants are to develop a Customer Service Action Plan and Strategy, to be implemented in their business, and which will be monitored by the consultant. It is expected that the workshop will equip participants with a well-defined scope, and contribute to the success of their business.
Trade representatives in the region gathered in Barbados from 16-18 October, 2012 to discuss Export Competitiveness: Strategies for the Caribbean Region. The objective of this workshop was to share country experiences in implementing export competitiveness strategies with a view to addressing common and individual country obstacles and to explore new approaches to export competitiveness. These are all strategies necessary to meet emerging challenges in today’s global marketplace. (more…)
By Ann Kuffner
Fine chocolates are an up and coming niche business market here in Belize. There are now a number of solid specialty companies that produce fine Belizean chocolates within the country. Belize high quality cacao beans thrive under the shade of Toledo’s wild jungle canopy. The owners of Kakaw Chocolate have proven that they can coax the maximum flavor out of their Belizean cacao beans. They produce the finest gourmet chocolate currently available in the country.
I first tried Kakaw Chocolates at Wine de Vine, a specialty wine and gourmet food store on Ambergris Caye. This is also where I first met the owners of Kakaw, Jo and Chris Beaumont, who are British expats who became Belizean citizens. We often chat at the Friday night wine tasting. On several occasions they offered to give me a tour of their local chocolate production facility. It’s right here on Ambergris Caye, in the building behind their home. I finally took them up on their offer.
Although a chocoholic, I was clueless about how cacao beans are processed, or chocolate made. Chris and Jo walked us through the various steps of the cacao treatment process. Chris showed us the equipment and processes they use to transform cacao beans into fine chocolate products.
After the tour, we learned how this entrepreneurial couple got into the business of making chocolate here in Belize.
Transforming Cacao Beans into Fine Chocolate
Belize’s cacao beans are grown in the Toledo region. This is the southern most region of Belize. It’s a remote and wild region of Belize. In Toledo, pure Mayan Belizeans still live off the land, in traditional villages.
It can rain up to 120 inches a year in Toledo. That’s double the rainfall of northern Belize. But, apparently the conditions are perfect for growing fine cacao beans. The cacao plant only thrives when it grows next to tall trees whose canopy shelters the cacao from the wind and direct sun. (more…)